Algemene voorwaarden
These Terms of Service govern your use of our website and your purchase of products from Pino Viejo Rustic. By accessing our website or placing an order, you agree to these Terms. These terms apply to orders shipped from the United States to the United States, Portugal, Germany, the Netherlands, and Austria.
1. Business Information
This website is operated by Pino Viejo Rustic, 3383 N Milwaukee Ave, Chicago, IL 60641, United States.
E‑mail: info@pinoviejorustic.com.
Phone: +1 773 470 5940.
2. Eligibility
By placing an order, you confirm that you are at least the age of majority in your jurisdiction or that you are using the website with permission from a parent or legal guardian.
3. Products
We make reasonable efforts to display product information accurately, including product names, images, colors, sizes, materials, dimensions, availability, and descriptions.
Colors, textures, finishes, and natural materials may vary depending on screen settings, lighting, natural material variations, manufacturing batches, or photography. Product dimensions may have minor tolerances unless otherwise stated.
4. Orders
When you place an order, you make an offer to purchase the selected products.
We may accept, reject, cancel, or limit an order for reasons including product unavailability, payment failure, suspected fraud, pricing or listing error, shipping restrictions for US‑EU shipments to Portugal, Germany, the Netherlands, and Austria, incomplete address, compliance or legal concerns, carrier inability to deliver, excessive order quantity, or other reasonable business reasons.
If we cancel an order after payment, we will refund the amount paid.
5. Pricing and Payment
Prices and available payment methods are shown at checkout. You agree to provide current, complete, and accurate billing, shipping, and payment information.
You authorize us and our payment processors to charge the selected payment method for the total order amount.
6. Shipping and Delivery
Shipping terms are described in our Shipping Policy. Delivery dates are estimates unless expressly stated as guaranteed.
For international orders to Portugal, Germany, the Netherlands, and Austria, customs clearance and import procedures may affect delivery times.
7. Returns and Refunds
Returns and refunds are governed by our Refund Policy and any mandatory consumer rights that apply for customers located in Portugal, Germany, the Netherlands, and Austria.
8. Cancellations
Cancellation requests are governed by our Cancellation Policy.
9. Product Safety and Use
You agree to use products safely and according to instructions, warnings, assembly guides, and product documentation. Furniture should be assembled, installed, maintained, and used only as intended.
10. Intellectual Property
All website content, including text, images, graphics, logos, product descriptions, layout, designs, and other materials, is owned by or licensed to Pino Viejo Rustic unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell, or use our content for commercial purposes without written permission.
11. User Submissions and Reviews
If you submit reviews, photos, comments, or other content, you grant us a non‑exclusive, royalty‑free, worldwide license to use, reproduce, display, and distribute such content for business, marketing, and website purposes.
You are responsible for ensuring that your submissions are accurate, lawful, and do not infringe the rights of others.
12. Prohibited Uses
You may not use our website for unlawful, fraudulent, harmful, abusive, misleading, infringing, or unauthorized purposes. You may not interfere with website security, attempt unauthorized access, upload malicious code, scrape data without permission, or misuse our services.
13. Third‑Party Services
Our website may use third‑party services, including Shopify, payment processors, shipping carriers serving US‑EU routes, analytics providers, marketing tools, and other service providers. Third‑party services may be subject to their own terms and privacy policies.
14. Limitation of Liability
To the maximum extent permitted by law, Pino Viejo Rustic is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.
Nothing in these Terms limits liability where such limitation is not permitted by law.
15. Mandatory Consumer Rights
Nothing in these Terms limits rights that cannot be excluded under applicable consumer protection laws.
Consumers located in Portugal, Germany, the Netherlands, and Austria may have mandatory legal rights that apply regardless of these Terms.
16. Force Majeure
We are not responsible for delays or failure to perform caused by events outside our reasonable control, including natural disasters, carrier disruptions, customs delays for EU‑bound shipments, strikes, labor shortages, supply chain disruption, war, civil unrest, government action, pandemics, system outages, or severe weather.
17. Governing Law
These Terms are governed by the laws of the State of Illinois, United States, without regard to conflict of law principles.
For consumers outside the United States (Portugal, Germany, the Netherlands, Austria), this choice of law does not deprive you of mandatory protections under the law of your country of residence where such protections apply.
18. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date.
19. Contact Us
For questions about these Terms, contact us at:
Store Name: Pino Viejo Rustic
Phone: +1 773 470 5940
E‑mail: info@pinoviejorustic.com
Address: 3383 N Milwaukee Ave, Chicago, IL 60641, United States
Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (CST)