Privacy policy
This Privacy Policy explains how Pino Viejo Rustic collects, uses, shares, stores, and protects personal information when you visit our website, place an order, contact us, or interact with our services for international shipments from the United States to Portugal, Germany, the Netherlands, and Austria.
1. Who We Are
Store Name: Pino Viejo Rustic
Address: 3383 N Milwaukee Ave, Chicago, IL 60641, United States
E-mail: info@pinoviejorustic.com
Phone: +1 773 470 5940
2. Personal Information We Collect
We may collect information you provide, including name, billing address, shipping address (applicable to Portugal, Germany, the Netherlands, and Austria), email address, phone number, order details, payment-related information, customer service messages, return and refund information, product reviews, and submitted content.
We may collect information automatically, including IP address, device type, browser type, operating system, referring pages, pages viewed, date and time of visit, website interactions, cookie identifiers, and similar technology data.
We may receive information from third parties, including Shopify, payment processors, international shipping carriers serving Portugal, Germany, the Netherlands, and Austria, fraud prevention providers, analytics providers, advertising platforms, customer support tools, and marketing service providers.
3. How We Use Personal Information
We use personal information to process and fulfill orders for shipments from the United States to Portugal, Germany, the Netherlands, and Austria, accept and verify payments, arrange international shipping and delivery, provide tracking information, handle returns, refunds, cancellations, and warranty requests for the above European destinations, respond to customer inquiries, prevent fraud, secure our website, comply with legal and tax obligations for cross-border transactions, improve our website and services, send transactional messages, send marketing communications where permitted, and personalize website content and advertising where permitted.
4. Legal Bases for Processing
For customers located in Portugal, Germany, the Netherlands, Austria, and the broader European Economic Area with applicable data protection laws, we may process personal information based on performance of a contract, compliance with legal obligations, legitimate interests, consent, protection of legal rights, or other lawful bases permitted by applicable law.
5. Sharing Personal Information
We may share personal information with Shopify and ecommerce service providers, payment processors, international shipping carriers and customs brokers servicing Portugal, Germany, the Netherlands, and Austria, tax and compliance providers, fraud prevention providers, analytics providers, marketing and advertising partners, customer support providers, professional advisors, and government authorities where required by law for cross-border trade with the aforementioned European countries.
We do not sell personal information for money.
However, certain uses of cookies, advertising pixels, analytics tools, or advertising partners may be considered "sharing," "targeted advertising," or "sale" under some privacy laws. You may have the right to opt out where applicable.
6. Payment Information
Payment card and payment account information is processed by payment processors and platform payment services. We do not intentionally store full payment card numbers on our own systems.
7. International Transfers
Our business primarily conducts cross-border shipments from the United States to Portugal, Germany, the Netherlands, and Austria. Your personal information may be transferred to, stored in, or processed in the United States and the aforementioned European countries for the purpose of order fulfillment, shipping arrangement, customs clearance, and after-sales service.
Where required by European data protection laws, we use appropriate safeguards for international data transfers, such as contractual protections or other lawful mechanisms.
8. Data Retention
We retain personal information for as long as necessary to fulfill orders shipped to Portugal, Germany, the Netherlands, and Austria, provide customer service, handle returns, refunds, and warranty claims for cross-border orders, comply with tax, accounting, and legal obligations, prevent fraud, resolve disputes, and enforce agreements.
Retention periods may vary depending on the type of information and legal requirements of the United States and the destination European countries.
9. Your Privacy Rights
Depending on your location (Portugal, Germany, the Netherlands, Austria, or other applicable regions), you may have rights to access personal information, request correction, request deletion, object to processing, restrict processing, request data portability, withdraw consent, opt out of marketing emails, opt out of targeted advertising or certain data sharing, and appeal a privacy rights decision where applicable.
To exercise privacy rights, contact us at info@pinoviejorustic.com. We may need to verify your identity before fulfilling a request.
10. California Privacy Notice
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended. These rights may include the right to know what personal information we collect, use, disclose, sell, or share; the right to delete personal information; the right to correct inaccurate personal information; the right to opt out of sale or sharing of personal information; the right to limit use of sensitive personal information where applicable; and the right not to be discriminated against for exercising privacy rights.
To submit a request, contact info@pinoviejorustic.com.
11. Marketing Communications
If you subscribe to marketing emails or messages, you may unsubscribe at any time using the unsubscribe link or instructions in the message.
Transactional emails, such as order confirmations, shipping updates for orders to Portugal, Germany, the Netherlands, Austria, return updates, and customer service messages, are not marketing communications and may still be sent.
12. Cookies and Similar Technologies
We use cookies and similar technologies for website functionality, analytics, personalization, advertising, fraud prevention, and performance. For more details, please see our Cookie Policy.
13. Security
We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure. We cannot guarantee absolute security.
14. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised "Last updated" date.
16. Contact Us
For privacy questions or requests related to:
Store Name: Pino Viejo Rustic
Phone: +1 773 470 5940
E-mail: info@pinoviejorustic.com
Address: 3383 N Milwaukee Ave, Chicago, IL 60641, United States
Service Hours : Monday - Friday, 9:00 AM - 5:00 PM (CST)